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Friendly Fraud on Shopify: When "Good" Customers Steal From You friendly fraud shopify

Friendly Fraud on Shopify: When "Good" Customers Steal From You

Not all fraud comes from stolen credit cards and hooded hackers. The most common type of chargeback on Shopify comes from real customers who received real products and disputed the charge anyway. This is friendly fraud, and it accounts for an estimated 60–80% of all ecommerce chargeback losses. It's the fraud that doesn't look like fraud until you check your dispute inbox.

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Nathan Cross